Customer Contact Centre

Manage and Convert Reservation Calls

Our team of professionals expertly manages and converts guest reservation calls, emphasizing up-selling to boost revenue. In addition, our guest service desk will also handle your non-revenue queries, allowing your reception to focus on customer service. This approach enhances guest satisfaction, increases bookings, and drives higher booking revenue.

Main Features

Reservations

  • Full Time reservation support
  • Over-flow support

 

Hours of Support

  • Monday to Friday, 9am to 8pm
  • Saturday & Irish bank holidays, 10am to 4pm

“The Great National Customer Contact Centre are our sales champions! Their skilled agents and personalised approach elevated our customer interactions. Sales surged and customer satisfaction soared. A partnership that's transformed our bottom line and business success.”

Dermot Kelly, General Manager - Great National South Court Hotel

Maximising Revenue Per Call

Maintain an individual ABV over €260.00 in the last 12 months.

Industry-leading call conversion rates – 82%

Answered circa 60,000 telephone calls in 2022 & achieved an 82% conversion rate on new enquiries.

Customer Service

Our Customer Service team provides excellent service guest experience to all callers.

Dedicated Direct Dial-In Number

Enables guests to reach a contact center agent directly, where their call will be answered using your property names.

Reporting

Our sophisticated reporting includes key performance indicators such as conversion rate and call volume reports.

GN Impact

Avg. # calls handled per week: 101
Booking Conversion: 89%
Avg. weekly revenue: €12,890
Average booking value €304

South Courth Hotel Limerick 2022 Case Study

Contact

Great National Hotels and Resorts
15, Clare Technology Park, Gort Road, Ennis, Co. Clare, V95Y P48, Ireland.

Ireland Office: +353 65 6862001

Useful Links